Refund and Returns Policy

Refund & Return Policy

At Galliard Games Store, we strive to provide the best quality products. If you’re not satisfied with your purchase, please review our Refund & Return Policy.

1. Eligibility for Returns

• Items must be defective or unused to be eligible for returns.

• Returns must be requested within 3-4 days of delivery.

2. Non-Returnable Items

• Custom-made products

• Perishable goods

• Items damaged due to misuse

3. Return Process

1. Email us at info@galliardgames.com or call 7506593733 with your order details.

2. Customers are responsible for shipping the item back to us.

3. Upon inspection, a replacement or refund will be issued.

4. Refunds

• Refunds are processed within 7-14 business days.

• Refunds will be credited to the original payment method.

5. Exchanges

We do not offer product exchanges.

Shipping & Delivery Policy

At Galliard Games Store, we ensure timely and safe delivery of your orders.

1. Shipping Coverage

• We currently ship to all regions within India.

• International shipping is not available.

2. Shipping Partners

We work with all major courier partners to ensure smooth deliveries.

3. Shipping Charges

• Shipping charges may vary based on the product size and weight.

• Free shipping may apply on select products or promotions.

4. Delivery Timelines

• Orders are processed within 3-5 business days.

• Delivery is completed within 5-7 business days after dispatch.

5. Delays

We are not responsible for delays caused by shipping partners or unforeseen circumstances.

Cancellation Policy

1. Order Cancellation

• Orders can be canceled before dispatch by contacting us via email or phone.

• Cancellations post-dispatch will require customers to bear shipping costs.

2. Refunds for Canceled Orders

• Full refunds are provided for cancellations made before dispatch.

• If canceled post-dispatch, shipping charges will be deducted from the refund.

Grievance Redressal Policy

As per the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address your concerns.

Grievance Officer: Narender Sorout

📧 info@galliardgames.com

📞 7506593733

⏳ Resolution Time: Within 15-30 days